How should we use artificial intelligence in the digital workplace?
In 2017, respected analysts such as Gartner were predicting that by 2021 two fifths of all new applications used in the enterprise would include AI. Gartner has also stated that, in 2022, the AI software market will reach a whopping $62.5 billion, an increase of 21.3% from 2021. Anecdotally, we see many digital workplace teams using products that include AI or machine learning.
If they haven’t already done so, it’s imperative for organizations to consider how AI fits into their strategies. In particular, this is an area digital workplace teams need to be considering, including how to use AI to improve processes, help employees find what they need, drive adoption, improve the employee experience, and more.
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About DWG research
The Digital Workplace Group (DWG) carries out research into best practice in intranet and portal deployment. Covering the hottest topics in the intranet world, the studies we undertake are rooted in practical examples from among DWG member organizations as well as leading non-member companies. The results of this in-depth research act as a basis for decision-making, a source of ideas, and the basis for rich interactions between participants at DWG meetings. Generally, members are given exclusive access to our findings, although we do from time to time make a report available to non-members.