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Driving Stagecoach to the mobile frontline
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Featuring
Paul Miller is Chief Creative Officer and Founder of DWG, and has given many inspirational talks on the digital future of work, for Microsoft, IKEA, Google, Accenture and Harvard Business Review, and written three books. His latest book is Nature of Work – The new Story of Work for a Living Age
Featuring
Ricky is a Business Analyst at Stagecoach Group, and was the Project Manager responsible for the Blink Project.
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“We have limited touch time with our employees. It was very difficult to get communications and information out to the staff when you have such a limited opportunity to actually see them.”
– Ricky Sickelmore, Stagecoach
Awarded for Enabling the Frontline in the Digital Workplace of the Year Awards 2019, Paul Miller talks to the project manager for Stagecoach’s digital transformation, Ricky Sickelmore.
Stagecoach runs a network of buses and trams across the UK, and employs 25,000 people, the majority of whom are frontline workers. From an under-used, desk-orientated intranet to a much-loved mobile app, Ricky and his team have been able to deliver real benefits to drivers and engineers.
Paul and Ricky discuss the ingenious pilot, the lightning rollout, bringing your own device (BYOD) and the ripple effect of positivity on the organization as a whole.
Show notes, links and resources for this episode:
Digital Workplace of the Year Awards 2019
Website: Blink
Screenshots from Stagecoach's mobile app:
Incident reporting
Near miss report
Engineering posters
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