What the client says

The Estée Lauder Companies has successfully worked with DWG consultants since 2016 on its evolving intranet sites. Originally, ELC had one primary DWG consultant who focused on supporting the company in migrating SharePoint intranet environments. When ELC decided to look at SaaS products, the consultant was instrumental in working with Information Technology (IT) and Global Communications (GC) to develop both RFI and RFP documents.

Following the COVID-19 shutdown in 2020, ELC and DWG pivoted to a new model, focusing on subject matter experts (SME) rather than a single consultant. DWG was fungible in meeting ELC’s needs and the company now has three consultants working in a part-time capacity (rather than a single full-time consultant) in areas including content strategy, governance and UX and IA.

This pivot to flexible, SME consultants led ELC to achieve its goals in the first year of a new SaaS Digital Workplace (MyELC), and the company hopes to continue working with DWG as their product evolves.

Estée Lauder Companies