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Digital Workplace Impact

The podcast where Digital Workplace Group CEO and Founder Paul Miller investigates
and explores ideas, practices and people impacting the new digital worlds of work.

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Episode: 61

The keys to successful content migration

The keys to successful content migration

“In the past you might have just migrated everything that you had, but now it’s a question of what your user actually needs to find and helping them to do that in the most efficient way possible, so they get less frustrated with your intranet.”

– Nicole Carter, DWG

When done well, content migration provides a strong foundation on which to build a successful intranet, with the best user experience and longevity. Unfortunately though, a commonly held opinion is that migration of intranet content to a new platform is considered a chore and many migration projects cut corners, either through lack of resources, knowledge or the will to grapple with unwieldy, numerous and outdated pieces of content.

Nicole Carter, consultant and researcher at DWG, and Allan Tanner, Senior Manager, Digital Communications at Standard Life Aberdeen, join Paul Miller to discuss DWG’s report “The eight phases of intranet content migration: How to make the move”.

Follow the conversation as the trio explore the report, which outlines a model workflow for how to deliver intranet content migration in a project over eight phases and how to avoid unintended consequences further down the project timeline.

Show notes, links and resources for this episode:

The eight phases of intranet content migration: How to make the move


Nicole Carter, consultant and researcher, DWG

Leading on consultancy projects focusing on intranet governance and strategy for DWG, Nicole Carter is a freelance consultant, researcher and editor specializing in intranets and digital workplaces, employee adoption of new corporate systems, smart working and business change.

She has a track record of delivering user-focused intranets and systems which make it easier for people to do their jobs. After leading on the successful delivery of the new Scottish Fire and Rescue Service’s intranet, she helped the Scottish Government rationalize its 50,000 pages of verbose content into something useful. This new digital workplace core led to supporting the business and cultural change behind the rollout of a case management system to over 14,000 employees.

With a background in smart working, project management, business change, stakeholder engagement and product design, Nicole enjoys the challenge of helping people to actually do something rather than just talk about it.

Allan Tanner, Senior Manager, Digital Communications, Standard Life Aberdeen

Allan Tanner is a strong believer in the potential of the digital workplace to make everyone’s working life easier and more enjoyable, especially now employees are expected to have a higher level of digital literacy than ever before. With 20 years in digital services behind him, he’s seen intranets go from being a curiosity to indispensable.

Allan is part of the digital communications team within Global Corporate Affairs at Standard Life Aberdeen, a global investment company employing over 6,000 people in 52 locations worldwide. His role encompasses internal and external digital channels. He is currently leading a digital workplace programme for the business, which includes implementing a new intranet.

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