Chatbots: Why small is beautiful, with Douglas Pamplin
Douglas Pamplin managed the rollout of BNY Mellon’s internal chatbot in July 2017. Since then, they have resolved more than 174,000 queries without the need for a human behind the help desk. How so? They started small; they identified the specifics that would simplify their processes and they perfected them.
Follow the conversation as Douglas tells us more about looking after 55,000 employees 24/7 and what’s next for BNY Mellon; shares his thoughts on the best use cases for virtual assistants; and explains why he’s nurturing the self-help culture within the organization.
Listen to Episode 40 – Chatbots: Why small is beautiful, with Douglas Pamplin
Subscribe to Digital Workplace Impact
The Digital Workplace Impact podcast explores the ideas, practices and people impacting the new digital worlds of work. For each episode Paul Miller, the Founder and CEO of Digital Workplace Group, meets interesting and inspiring people who are pushing digital boundaries.
We’re busy producing more episodes of Digital Workplace Impact. Make sure you never miss future shows by subscribing. You can do this via iTunes as well as through Stitcher Radio, SoundCloud and Spotify.
Catch up with all Digital Workplace Impact podcasts by visiting our archive. And if you’ve enjoyed the show why not give us a rating, provide some feedback or let us know what themes you’d like us to cover on future episodes via the comments box below. Happy listening!
TAKE THE NEXT STEP
Digital workplace adoption strategies: Proven approaches to bring users on board
Categorised in: Uncategorized
