Managing an intranet, collaboration platform or digital workplace programme for a large organization can be a lonely, thankless task — and it’s growing more complex every year.
Recognising this back in 2002, Paul Miller launched the Intranet Benchmarking Forum (IBF) to benchmark intranets and enable peers to connect and share best practice in a confidential setting. IBF went from strength to strength, launching the largest intranet conference in Europe at the time and a global member forum.
Paul Miller popularized the term “Digital Workplace” in 2009 to describe the wider eco-system of workplace technology, wrote the industry-defining book ‘The Digital Workplace – How Technology is Liberating Work’ and soon after IBF evolved to become the Digital Workplace Group (DWG).
DWG is a strategic partner, covering all aspects of the evolving digital workplace industry through membership, benchmarking and consultancy services. We help our clients to advance their intranets and broader digital workplaces through peer learning, independent evaluations and practitioner expertise.
At our core is 16 years of case study-based research and a sophisticated, scientific benchmarking evaluation framework. During this time, we have completed more than 800 intranet and digital workplace benchmarks.
DWG leads by example and has no longer has any physical offices. We continually encourage our worldwide team members to innovate new ways of working, whereby digital rather than physical presence matters.
Today the team of more than 80 experts across Europe and North America offer expertise, community and insights to many of the world’s leading organizations.
Join us – and other digital workplace leaders from top companies and public organizations – as we move forward through the expanding digital workplace experience. Don’t journey alone.
DWG by numbers
How can DWG help your organization?
Surround yourself with best-in-class peers, be part of a community, share your digital workplace best practice and woes through DWG’s member forum.
Understand how your intranet and digital workplace stack up against the competition, where you excel and which areas need improving by undertaking an intranet or digital workplace maturity benchmark evaluation.
Improve underperforming areas of your intranet and digital workplace by working with DWG on a specific consulting project.
Advising on some of the world’s best intranets
and digital workplaces
DWG provides vendor-neutral, unbiased advice and practical support to more than 80 Fortune 1000 and equivalent companies as well as public-sector organizations. Here are just some of our members and clients:
Our core principles
On joining, members agree to strict confidentiality terms to protect themselves and others. We ensure these terms are adhered to so that any information you choose to share is restricted to members. The result is extremely high trust, even among sector competitors, who are then ready to share experiences.
DWG is strictly vendor-neutral. Although we benchmark some of the world’s largest technology companies, this never influences our evaluations. We are also 100% independently owned, which guarantees that our approaches and services are never compromised by a third party.
To join DWG, your organization must normally be a global Fortune 1000 or equivalent-sized company or a major public body. This ensures that the organizations you are benchmarked against – and with whom you share knowledge – are of comparable stature and are dealing with the same kinds of challenges.
Meet the team
The DWG global team of analysts and consultants are all successful former digital workplace managers from some of the world’s largest organizations, including the BBC, Boots, IKEA, JPMorgan Chase, Nationwide, Orange, Sandia National Laboratories, Scottish Government, Rolls-Royce and T-Mobile.
If you’re interested to learn more about working for DWG, please visit the Join our team page.
Paul Miller, DWG Founder and CEO
Paul Miller has been at the heart of the work and technology revolution for 20 years. He is CEO and Founder of Digital Workplace Group (DWG), co-author of The Digital Renaissance of Work: Delivering digital workplaces fit for the future (Gower, 2014) and author of The Digital Workplace: How technology is liberating work (TECL, 2012). He has given many inspirational keynote talks on the digital future of work including to Microsoft, Google, Adobe, Wells Fargo and Oxford University.
Paul was also Founder and CEO of communications company The Empowerment Group, Publisher and Editor of social and digital innovation magazine ‘Wave’ and, in pre-internet days, Co-founder of the Ideas Cafe salon. Paul was also one of the leaders of the innovative ‘Fathers and Daughters Weekends’.
He lives in London and the Cotswolds.
Follow Paul on Twitter @paulmillersays
Helen Day, Group Managing Director
Helen is responsible for the management and development of the Digital Workplace Group of businesses. Her role includes chairing DWG member meetings in the UK and Europe, and developing business strategy with our customers.
Helen started with DWG as a benchmarker of global member intranets and author of research reports in the areas of communication, strategy and governance. Prior to this, she worked for the UK-based pharmacy chain Boots the Chemists for 14 years, setting up the organization’s first intranet and becoming Group Intranet Manager in the 1990s.
Helen loves working in the flexible digital workplace – mostly from her loft in Nottingham, England. When not working, she spends much of her time renovating a 1930s house to its former glory and learning how to use all the food its orchard garden produces.
Follow Helen on Twitter @helenday
Nancy Goebel, Managing Director, Membership and Strategic Partnerships
Nancy Goebel is the Digital Workplace Group’s Managing Director, Membership and Strategic Partnerships. In addition to leading service delivery and member engagement, Nancy is also responsible for global expansion.
During her tenure with DWG, Nancy has been involved in account management, benchmarking, research, blogging and executive producing Digital Workplace Live and DW24. She has also been responsible for the global expansion of DWG’s Member Forum.
Prior to joining Digital Workplace Group, Nancy was an accomplished executive at JPMorgan Chase, where she built and led a global team in designing and implementing an award-winning intranet. She also led digital enablement and business re-engineering initiatives.
Outside work, Nancy is an enthusiastic wine-maker, fundraiser, meditator, wife and mother of two.
Follow Nancy on Twitter @nancyatdwg
Elizabeth Marsh – Director of Research and Digital Leadership Expert
Elizabeth Marsh leads DWG’s Research Programme with its library of 70+ best practice reports. She also regularly gets involved in consulting and benchmarking projects.
Elizabeth is co-author, with Paul Miller, of The Digital Renaissance of Work: Delivering digital workplaces fit for the future. She is currently completing an MSc Psychology with a focus on digital literacy in the workplace.
Prior to joining DWG, Elizabeth held intranet management roles at T-Mobile and Reuters, with broad-ranging responsibilities including community management, internal communications and research.
When not busy in the digital workplace, Elizabeth is a keen musician, playing flute in an amateur orchestra and performing with various local groups.
Steve Bynghall – Research and Knowledge Lead, Benchmarker, Consultant
Steve is a research and knowledge lead across the Digital Workplace Group of businesses.
He has produced several best practice reports, is a regular blogger and provides knowledge management services to DWG and Digital Workplace Forum members. Steve is also one of DWG’s benchmarking team, specializing in the areas of collaboration, strategy and governance.
Steve launched and managed the global client extranet programme at BDO, the fifth largest accounting network in the world. During his 13 years there, he played an integral part in two major intranet reiterations, as well as launching a number of other knowledge-related platforms. Steve has recently co-written a book on crowdsourcing with Ross Dawson.
Steve is passionate about being able to work from anywhere, and is occasionally to be seen in Starbucks with his trusty laptop. When not working, Steve can be found exploring London with his family.
Follow Steve on Twitter @bynghall
Beth Gleba – Content and Communications Expert
Beth is a senior internal information professional, specializing in intranets and internal digital channels.
Beth works with DWG as an independent facilitator, researcher and consultant.
Previously, Beth spent several years at one of the world’s most innovative companies, IKEA. There she started up the US Internal Information department, leading the team to receive several awards, including the prestigious NN/g “Top Ten Intranets”. Later, she joined the IKEA global team which implemented a digital workplace strategy and played key roles in launching both internal social collaboration and a global HR portal.
Shimrit Janes – Director of Knowledge
As DWG’s Director of Knowledge, Shimrit is responsible for driving the research, knowledge and content agendas for the Digital Nations Group, DWG’s “super-stream” for governments, public entities and non-profits. She also provides best-practice advice on intranet and digital workplace matters to members through our “AskDWG” service and is the author of research reports such as “Knowledge management lessons for digital workplace practitioners” and “Is your organization ready for the digital workplace?”. She previously worked on an award-winning project with law firm RPC and University of Westminster, implementing a knowledge-driven social intranet.
Connect with Shimrit on Twitter: @shimritjanes
Louise Kennedy – Account Manager and User Experience Expert
Louise is a lead usability consultant, having worked in a UX role on major intranet and web projects for clients including the BBC, ING, IKEA, 3M and UNHCR.
She has worked with DWG for nearly 10 years, having benchmarked many member intranets and corporate internet sites for usability.
Louise covers all aspects of a user-focused approach from research and requirements gathering all the way to testing for a range of international clients. She has managed the roll-out of large web projects, from CMS selection and implementation to creating and enforcing standards and guidelines.
Louise loves and lives in the mountains and has been known to take conference calls whilst tied to the rock face. She can often be found training on boulders near her home or on her yoga mat.
Andrew Marr – Benchmarking Expert
Andrew is a benchmarking evaluator specializing in intranet management areas such as strategy, governance, communication and collaboration. He has also authored DWG research papers on enterprise adoption of social and collaborative tools, the use of taxonomies and folksonomies, and managing risk in the digital workplace. Andrew is passionate about understanding how people work with technology and how their experience of the digital workplace can be improved.
Andrew has specialized in internet and intranet development for over ten years. He is an independent consultant, with experience in the insurance, publishing, pharmaceutical and healthcare industries. Before joining DWG he was responsible for intranet strategy and development at the UK-based healthcare provider, Bupa, where he implemented a number of pioneering social and collaboration initiatives.
Outside work, Andrew is a husband, father of two boys, and loves flying aircraft of any description.
Kevin Olp – Digital Workplace Roadmap Expert
Kevin Olp is a research associate and consultant for DWG. He is also a small-town insurance agency owner in Mukwonago Wisconsin in the US.
Kevin previously worked at Northwestern Mutual in a variety of communications, training and technology roles, including sponsorship of the reimagination of its intranet and digital workplace programme. Kevin practises change leadership in every assignment, and is passionate about leveraging technology to reduce the impact of time and distance on daily work.
At home, Kevin and his wife Cheri enjoy travel and time with their five adult children.
Edward Taylor – Account Manager and Strategy Expert
Edward is part of the leadership team working across DWG’s Consulting, Benchmarking and Membership functions and is responsible for developing the services we provide to our clients and our strategic partners.
Edward has been working in digital for over 10 years and has experience of working with a wide range of organizations, ranging from large multinational corporations, central governments and NGOs across North America, Europe and Singapore.
At DWG he specialises in providing independent expertise to organisations and their management teams to help them transform their digital workplaces, focusing on strategy, governance, adoption, change management and analytics. His recent clients have included Northwestern Mutual, The Foreign & Commonwealth Office, Estee Lauder, Southwest Airlines and PNC Bank
Edward also plays an active role in the DWG member forum and international conferences like DWX where he facilitates workshop sessions and speaks on digital workplace topics. He has also published research papers, most recently, Digital Workplace Content Strategy: What practitioners need to know.
Chris Tubb – Digital Workplace Maturity, Strategy and Governance Expert
Chris Tubb is an independent intranet and digital workplace consultant, specializing in strategy, governance and measurement.
For DWG, Chris is a strategy consultant; lead benchmarker for our Strategy & Governance, Communications & Collaboration and Metrics & Performance benchmarks; and a member of the research team, contributing to our member-only research papers and public blog.
Working with intranets since 1996, in and out of IT and Communications departments, Chris was formerly responsible for intranet strategy and architecture at Orange SA and France Telecom Group.
Stella Watts – Usability Expert
Stella served her apprenticeship implementing content management systems for internet and intranet sites at major league organizations such as Clifford Chance, Vodafone and TNT – all the while putting user experience and sector best practice at the heart of her work.
She has been an independent consultant engaged in UX consulting, benchmarking, project oversight and usability research for a diverse client list since 2008. She has worked with DWG as a consultant, researcher and benchmark lead since 2011.
In her free time she enjoys hill walking with her family and interior design projects.