Intuit: How customer obsession becomes employee obsession

This time in Rewilding Work with Paul Miller, Priya Thummalapalli, Intuit’s Director of People Experience Solutions, shares her thoughts with Paul Miller, DWG’s Founder and Chief Creative Officer.

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Priya Thummalapalli

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Sharon O'Dea

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Dan McMillan

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Nature of Work


Based at Mountain View on the US west coast, Intuit is surrounded by a nature paradise which truly supports evolution in the workplace. It’s a site designed to help its employees – and therefore customers – to thrive.

A previous DWG Digital Workplace Leader of the Year Award winner, Priya offers tantalizing glimpses into Intuit’s approach to collaborative on-site neighbourhoods and guided onboarding experiences. She talks about the company’s methodology and mindset of customer obsession, and lifts the lid on the ‘follow me home’ research concept, where employees and customers are observed using products at home.

Sharon O’Dea, Founder of Digital Workplace Experience Study (DWXS) and co-Founder at Lithos Partners, along with Dan McMillan, Chief Financial Officer at Digital Workplace Group, add their insightful observations.

Rewilding Work focuses on how today’s change-makers are reimagining workplaces for the future. Watch now for more on how Intuit’s customer obsession helps employees and customers alike, and hear Paul’s three ‘seeds of wisdom’ to help with your own thinking.

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Paul Miller
Paul Miller is Chief Creative Officer and Founder of DWG, and has given many inspirational talks on the digital future of work, for Microsoft, IKEA, Google, Accenture and Harvard Business Review, and written three books. His latest book is Nature of Work – The new Story of Work for a Living Age


Priya is an Employee Experience leader at Intuit, leading transformative change, driving innovation, and fostering a culture of digital excellence in an AI era. Her passion lies in merging the very best of human skills with technology and data to shape the future of employee experiences.

When you start to observe customers in their natural habitat, we are able to glean something that we typically will not get from interviews. What happens is we start to see behavioural information.

Director of People Experience Solutions at Intuit

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