Knowledge Management lessons for digital workplace practitioners

18 September 2018

In “Knowledge Management lessons for digital workplace practitioners: How to avoid reinventing the wheel”, DWG explores in detail the synergies between knowledge management (KM) and the digital workplace, highlighting some key practices and lessons learned from KM’s successes and failures.

There are concrete opportunities here for digital workplace practitioners to partner with and learn from KM practitioners, who have dedicated their careers to the people, process and technology aspects of encouraging collaboration, knowledge sharing, and the capturing and findability of knowledge within systems.

Based on a combination of desktop research, original interviews and case studies, we share how the likes of Microsoft Services and EY are investing heavily in aligned digital workplace and KM programmes, and reaping the benefits.


An excerpt of this report is available as a free download. Please refer to the DWG Research Terms & Conditions of Usage before downloading.

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About DWG research

The Digital Workplace Group (DWG) carries out research into best practice in intranet and portal deployment. Covering the hottest topics in the intranet world, the studies we undertake are rooted in practical examples from among DWG member organizations as well as leading non-member companies. The results of this in-depth research act as a basis for decision-making, a source of ideas, and the basis for rich interactions between participants at DWG meetings. Generally, members are given exclusive access to our findings, although we do from time to time make a report available to non-members.

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