Intranet Search

Intranet search is consistently perceived as poor by users and an intractable problem by intranet managers. This is because it is a complex problem: the search service is just a part of the “search system”.

To achieve great intranet or enterprise search, you need to consider topics including: the search index, user experience, intranet architecture, content, the habits and goals of content publishers.

All too often poor search is blamed on the technology or the content quality but the problem is much broader, often coming down to insufficient resourcing, or users and publishers not prioritizing findability at the point of content creation.

This DWG research report:

• builds on advice from three well-established experts in the world of enterprise search
• takes a holistic approach to the management of search
• considers the wider “search system”
• reviews techniques for search service management
• explains processes that will ensure that users’ search terms find the things they are looking for
• explores ways to ensure that publishers and users craft their content to enable greater findability
• presents tactics for obtaining the right level of resourcing
• describes how to measure search.