How can we encourage users to adopt our digital workplace tools?

13 August 2022

A classic challenge for digital workplace teams is how to drive adoption of the various tools, applications and channels across the digital workplace.

Adoption is integral to digital workplace success. If not enough people are using your tools, or are using them in the wrong way, then you’re not reaping the full benefits that flow from a strong digital workplace. Digital workplace and intranet practitioners are highly aware of this and spend a considerable amount of their time on activities that support better adoption, not just around the time of launching tools but also in ongoing
support and improvement.

In this free guide, we look at some approaches and factors that teams should consider when planning how to drive adoption, including:

  • working out what we mean by adoption and what success means
  • focusing on the factors that impact adoption
  • choosing the right change management approaches.


This whitepaper is available as a free download. Please refer to the DWG Research Terms & Conditions of Usage before downloading.

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About DWG research

The Digital Workplace Group (DWG) carries out research into best practice in intranet and portal deployment. Covering the hottest topics in the intranet world, the studies we undertake are rooted in practical examples from among DWG member organizations as well as leading non-member companies. The results of this in-depth research act as a basis for decision-making, a source of ideas, and the basis for rich interactions between participants at DWG meetings. Generally, members are given exclusive access to our findings, although we do from time to time make a report available to non-members.

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