Employee experience

9 December 2020

In “Employee experience: How digital workplace teams can enhance the employee journey”, we explore how digital workplace teams can support “employee experience” (EX), a term and concept growing in popularity.

We are now seeing an increasing number of forward-thinking organizations using the concept of employee experience to represent a collection of activities designed to attract, retain and engage the best talent. Digital workplace teams have an active role to play in driving a better EX.

The report explores how the concept of EX has emerged through the history of work and examines the role the digital workplace plays in it through six key themes: first impressions, purpose, culture, trust, clarity and teamwork.

Featuring numerous examples of good practices from organizations, two detailed case studies from Southwest Airlines and Volvo Cars are also included.


An excerpt of this report is available as a free download. Please refer to the DWG Research Terms & Conditions of Usage before downloading.

Need help?

For general inquiries: nancy.goebel@digitalworkplacegroup.com or telephone +44 (0) 20 7374 8061.

About DWG research

The Digital Workplace Group (DWG) carries out research into best practice in intranet and portal deployment. Covering the hottest topics in the intranet world, the studies we undertake are rooted in practical examples from among DWG member organizations as well as leading non-member companies. The results of this in-depth research act as a basis for decision-making, a source of ideas, and the basis for rich interactions between participants at DWG meetings. Generally, members are given exclusive access to our findings, although we do from time to time make a report available to non-members.

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