Digital workplace management

19 February 2021

DWG’s new research report ‘Digital workplace management: Teams, structures and methods’ focuses on some of the fundamental practices of digital workplace management. With various structures and approaches maturing rapidly, and the digital workplace increasingly important, the research provides a highly practical and timely guide for digital workplace teams to consider and review their operations.

The first part of the research report looks at how organizations are managing digital workplace programmes, including attempts at wide-scale digital change to the employee experience. It also examines how these management practices are changing themselves under the influence of the technology they deliver, as well as alternatives to orthodox top-down approaches.

The second part of the report addresses how digital workplace products need to be managed, against an external environment of constant change and market competition.In the third part, the report consider digital workplace team structures, and how product and infrastructure focused teams coordinate and interact with the equally necessary intranet and communications based roles responsible for content, collaboration and findability.

The report concludes with two illustrative case notes from organizations that are dealing with these challenges: Adobe and the Wellcome Trust.


An excerpt of this report is available as a free download. Please refer to the DWG Research Terms & Conditions of Usage before downloading.

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About DWG research

The Digital Workplace Group (DWG) carries out research into best practice in intranet and portal deployment. Covering the hottest topics in the intranet world, the studies we undertake are rooted in practical examples from among DWG member organizations as well as leading non-member companies. The results of this in-depth research act as a basis for decision-making, a source of ideas, and the basis for rich interactions between participants at DWG meetings. Generally, members are given exclusive access to our findings, although we do from time to time make a report available to non-members.

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