Creating user-centric content.

22 November 2022

DWG’s new research report, Creating user-centric content: 6 principles for digital workplace teams, highlights how organizations can meet the challenges of providing high quality content in the digital workplace that it truly focused on the needs of users.

It attempts to unpack the factors teams need to consider to deliver a fit-for-purpose digital workplace that both meets organizational objectives and supports a strong employee experience, and covers six key principles to follow including using personalization, customization and applying the right governance.

The research provides members with an overview of key user-centric content and design practices – including how and when to use them, along with case studies of how they are being used in practice at Scottish Government and at Unily.

Authored by Nicole Carter, an excerpt of this research report is available now for free download by non-members. DWG members can read the full report on the DWG member extranet.


An excerpt of this report is available as a free download. Please refer to the DWG Research Terms & Conditions of Usage before downloading.

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About DWG research

The Digital Workplace Group (DWG) carries out research into best practice in intranet and portal deployment. Covering the hottest topics in the intranet world, the studies we undertake are rooted in practical examples from among DWG member organizations as well as leading non-member companies. The results of this in-depth research act as a basis for decision-making, a source of ideas, and the basis for rich interactions between participants at DWG meetings. Generally, members are given exclusive access to our findings, although we do from time to time make a report available to non-members.

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