Change agility for digital workplace teams. How to thrive in disruptive times

Drawing on behavioural science, futuring practices, psychology and decades of digital workplace expertise, this DWG paper offers a rigorous and nuanced exploration of change agility – a capability now essential for organizations navigating continuous, overlapping disruption. 

Rather than treating change as a process to be ‘managed’, the report investigates how individuals, teams and organizations actually experience and respond to constant flux. It unpacks the emotional, cognitive and structural dimensions of change through models such as VUCA, TUNA, BANI, the Bridges Transition Model and the Kübler-Ross Change Curve, weaving these together with DWG’s long-running research programme and insight from award-winning organizations. 

What makes this report distinctive is the depth of its inquiry. It examines: 

• How sensing, sensemaking and futuring strengthen an organization’s ability to anticipate and shape change. 

• Why psychological transitions matter – and how leaders can support people through them. 

• The interplay between personal, relational and strategic agility, and how each contributes to organizational resilience. 

• The role of governance, culture, technology and learning in enabling true agility rather than reactive churn. 

Rich case studies from Kellanova, Vodafone, EY and Hearst demonstrate how leading organizations are putting these concepts into practice, offering grounded examples of change agility in practice. The report also includes a comprehensive self-diagnostic and action-planning toolkit, enabling practitioners to assess their current state and develop meaningful paths forward. 

For digital workplace leaders, strategists and change practitioners, this is not a superficial overview – it is a thoughtful, research-driven guide designed to support deeper understanding, better decision making and more resilient, adaptive organizations.