Take care, stay calm and carry on in the digital world of work

Hosted by


Paul Miller
Paul Miller is Chief Creative Officer and Founder of DWG, and has given many inspirational talks on the digital future of work, for Microsoft, IKEA, Google, Accenture and Harvard Business Review, and written three books. His latest book is Nature of Work – The new Story of Work for a Living Age


Dr L Vargas
By day, Dr. Lauren ‘L’ Vargas is a digital dragon wrangler with 20 years experience assisting organizations with their community and communication strategies. Vargas is an independent researcher and consultant of Your Digital Tattoo, as well as a ‘One by One’ Research Associate with the University of Leicester.

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“The one thing that I think is missing, is that we don’t necessarily have the emotional skills to navigate communication and collaboration, both in the physical workplace and the digital workplace.”

- Dr Lauren 'L' Vargas, digital dragon wrangler

Loss, excitement, empathy, humanity. Before 2020, these words were seldom associated with work. But this year has seen a level of emotion in work like no other, and it has opened our eyes to the importance of emotional connection within the workplace.

Paul’s guest, Dr Lauren L Vargas, observed that business intelligence and emotional intelligence are key ingredients for digital maturity during her postdoctoral research. Since then, she has developed the framework “Take ‘CARE’ to be ‘CALM’”.

In this episode, Paul and L delve into this framework and explain how it applies to work, discuss the emotional impact of the virus on work, and share how we can move forwards to bring our best selves to work.

Show notes, links and resources for this episode: 
Podcast transcription
Blog: Take ‘CARE’ to be ‘CALM’: Emotional intelligence is key to achieving digital maturity

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