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Real-world usability in the modern digital workplace
This episode explores how organizations are focusing on user experience in order to positively change the culture and working environment, and to engage and motivate employees. Our guests, Paul Boag, User Experience Designer, and Anil Kumar, Employee Experience Director at Verizon, share their insights and ambitions; explain why, in reality, UX isn’t always so straightforward; and explore how to overcome such challenges.
“One of the first things you learn when you get into user experience design is that facilitating the needs of users isn’t just asking them what they want and then doing it. Some users can’t picture or imagine a better way.”
- Paul Boag, UX Designer
Usability in the workplace is no longer limited to user experience (UX) within a physical office. Because the boundaries within which we work have changed, usability now needs to extend to include the digital workplace and beyond. As expectations and work practices evolve, placing employees’ needs at the forefront becomes ever more important.
This episode explores how organizations are focusing on user experience in order to positively change the culture and working environment, and to engage and motivate employees. Our guests, Paul Boag, User Experience Designer, and Anil Kumar, Employee Experience Director at Verizon, have directed a raft of progressive UX initiatives. They share their insights and ambitions; explain why, in reality, UX isn’t always so straightforward; and explore how to overcome such challenges.
Guests
Hosted by
Featuring
Paul Miller is Non-Executive Chairman and Founder of DWG. Also a writer and speaker on the digital future of work, he has given inspirational talks for Microsoft, IKEA, Google, Accenture and the IMF. His most recent book is Nature of Work – The new Story of Work for a Living Age
Featuring
Paul Boag is a user experience designer and expert in digital transformation. He helps not-for-profits and businesses use the web, social media and mobile to engage users, and has worked with over 30 universities, as well as larger charities and many sizeable businesses, to adapt to the changing needs of their digitally savvy audiences.
Anil oversees employee experience for 177,000 Verizon employees beyond office boundaries, by using technology as a catalyst. He is a multi-disciplined executive with advanced academic credentials coupled with 18+ years of leadership in a Global Fortune 15 company.
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