Is this the era of the intelligent digital assistant?

Hosted by


Paul Miller
Paul Miller is Chief Creative Officer and Founder of DWG, and has given many inspirational talks on the digital future of work, for Microsoft, IKEA, Google, Accenture and Harvard Business Review, and written three books. His latest book is Nature of Work – The new Story of Work for a Living Age


Brett is CEO of Workgrid Software, a tech start-up and wholly owned subsidiary of Liberty Mutual Insurance. In an era of disruption and evolving customer and employee expectations, he is responsible for solving for emerging business needs by delivering innovative technology and software products to optimize the employee digital experience.
Kevin is a DWG research associate, freelance consultant and business owner in the financial services industry. He has specialty in digital adoption, sustainability and change leadership. He worked previously as a digital workplace executive at Northwestern Mutual.

Listen to the podcast

“When you’re talking about employees interacting with upwards of 30 systems a day, just to get their job done, things become frustrating and really complex for employees to navigate.”

- Brett Caldron, Workgrid

Intelligent digital workplace assistants (IDAs) are a rapidly growing trend, with more and more organizations implementing them to help increase productivity and efficiency in the workforce.

In this episode, Paul Miller talks to Brett Caldon, CEO of Workgrid, and Kevin Olp, author of DWG’s report “The Intelligent Digital Workplace Assistant: An introduction for digital workplace teams”.

Brett tells Workgrid’s story and, together, Kevin and Brett explain more about how IDAs work, share examples of how they are adding value to organizations, and outline the steps that digital workplace teams can take to begin their IDA journey.

Show notes, links and resources for this episode:
Research report: The Intelligent Digital Workplace Assistant: An introduction for digital workplace teams

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