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How to measure a digital workplace
The digital workplace encompasses a number of tools and services, all of which are easily measurable. However, measuring their impact on the overall business objectives is a much more complex task. In this episode, Paul Miller is joined by two pioneers who understand how progress and performance of digital workplace initiatives can be measured meaningfully. They share best practice, showcase forward-thinking organizations and discuss whether more intelligent metrics are a blessing or a curse.
“If an organization hasn’t thought about what success means, then they’ll never be able to measure their way towards it.”
– Chris Tubb, intranet and digital workplace consultant
The digital workplace encompasses a number of tools and services, all of which are measurable. However, measuring their impact on overall business objectives is a much more complex task.
In this episode, Paul Miller is joined by two pioneers (and DWG colleagues), Andrew Marr and Chris Tubb, who understand how progress and performance of digital workplace initiatives can be measured meaningfully. They share best practice, showcase forward-thinking organizations and explain how to avoid falling into the trap of measuring for the sake of measuring.
And, as the digital workplace becomes smarter, we ask whether more intelligent metrics are a blessing or a curse.
Guests
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Featuring
Paul Miller is Non-Executive Chairman and Founder of DWG. Also a writer and speaker on the digital future of work, he has given inspirational talks for Microsoft, IKEA, Google, Accenture and the IMF. His most recent book is Nature of Work – The new Story of Work for a Living Age
Featuring
Chris Tubb is an independent digital workplace and intranet consultant, focused on strategy, governance and measurement.
Andrew is a lead evaluator in the DWG benchmarking team and a freelance digital business consultant. He has worked with DWG since 2009 in various capacities, including research and consultancy, and has completed more than 60 benchmarking evaluations in that time.
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