How the workplace pendulum is swinging at Braze, DoorDash and Herman Miller

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Nancy Goebel took over as CEO at the start of 2023. Previously, Nancy was DWG's Managing Director, Member Services, with responsibility for global expansion. Nancy has hosted the Digital Workplace Impact podcast since 2021.


Ryan Anderson portrait
Ryan Anderson is VP of Global Research & Insights at MillerKnoll, leading its research, sharing insights across the world, & providing workplace strategy & application design services to MillerKnoll customers. For 30+ years his work has centred on how the places we inhabit can be designed to support healthy, inclusive & productive communities.
Susie oversees Braze’s global footprint, focusing on equity for all employees in the hybrid work model. Much of her career has been on the design and build side of Workplace Experience. She is a strong proponent of the human aspect of workplace, striving to educate leaders on the value of workplace design, operations and programs.
Eric believes the future of work(place) must be an inclusive, equitable ecosystem with employee wellbeing, safety and mental health at the core. Drawing on over 20 years’ people-focused experience in the Performing Arts, Hospitality, Healthcare and Tech, he helps companies create healthier, more inclusive workplaces.

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“You can't be place dependent in terms of where you work. You've got to be able to create an agility within the organization that says: ‘You know what? No matter what happens, our work will continue, our culture will thrive, and that's the journey.’ ”

- Ryan Anderson, VP Global Research and Insights, Herman Miller

The global pandemic initiated a great swing in the workplace pendulum from traditional office-based, 9–5 work structures to largely remote and hybrid working environments that have changed the workplace forever.

As we emerge now into a world shaped by the pandemic, with return-to-office strategies front of mind, the pendulum is starting to swing back towards traditional, physical workplaces. Finding the right balance of how to support both remote and in-office work spaces and cultures will enable organizations to rest somewhere in the middle of the pendulum and provide more options and flexibility for when, where and how we will work.

In this episode of Digital Workplace Impact, Nancy Goebel is joined by executives from Herman Miller, DoorDash and Braze, all living examples of how such workplace pendulum swings have impacted their own organizations, with lessons learned along the way that they are now drawing on as they prepare for future change.

Discussing key challenges and top priorities for hybrid working, this fascinating conversation explores ideas around agile thinking, the need to tolerate ambiguity and how to turn ‘TBD’s’ into tangible action, helping digital workplace practitioners to pave the way for a balanced and thriving employee experience, no matter which way the pendulum swings next.

Show notes, links, and resources for this episode:
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