How EY engages the most connected young workers

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Paul Miller is CEO and Founder of DWG, and has given many inspirational talks on the digital future of work, for Microsoft, IKEA, Google, Accenture and Harvard Business Review, and written three books. His latest book is Nature of Work – The new Story of Work for a Living Age (co-authored with Shimrit Janes).


With over 14 years’ experience working with EY, Chase has held numerous roles spanning client service, software development and product management. Currently, he oversees a team of product managers and designers who focus on internal-facing tools to help drive knowledge management and expertise location within EY.
Jess Woods is Lead Product Designer for the EY employee digital experience, helping employees access the wealth of information available to them.

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“Good product design is at the intersection of what technology can do, what the strategy of the organization is and also what the user needs are, and being able to hit that sweet spot in the center that balances those three factors is what we’re trying to do.”

– Chase Mohr, EY

With 68% of EY considered digital natives, the focus is on providing the ultimate employee digital experience to suit this (growing) audience.

Recorded in person at a DWG Member Meeting in New York, Chase Mohr and Jess Woods catch up with Paul Miller following their presentation to tell us exactly how EY is engaging the most connected young workers, through innovative product design.

They talk to Paul about Generation Z’s expectations of technology and tools, tailored search experiences and an unexpected chatbot!

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