Fluid, agile, radical – that’s Dutch bank ING

Hosted by


Paul Miller
Paul Miller is Chief Creative Officer and Founder of DWG, and has given many inspirational talks on the digital future of work, for Microsoft, IKEA, Google, Accenture and Harvard Business Review, and written three books. His latest book is Nature of Work – The new Story of Work for a Living Age


Joris is Product Owner of ING’s global intranet. Serving more than 70,000 staff in over 40 countries, the ‘One Intranet’ application is one of the most daily used tools within this financial institution.

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“People should have more technology knowledge, a feeling for technology – I think the whole organization will benefit from that.”

– Joris Kok, ING

ING has recently undergone a huge project to bring 500 intranets in 40 countries into one shared intranet. As well as that, ING has restructured the company to enable the organization to get the best out of technology.

Recorded in person at a DWG Member Meeting in Amsterdam (which was in fact hosted by ING, at their new headquarters), Paul Miller talks to Joris Kok, Product Owner of ‘One Intranet’. Joris is in charge of the ongoing development of the platform, coordinating the implementation of new tools and features, and ensuring that it continues to meet the needs of ING’s workforce.

Joris tells us about the benefits of their agile approach; how to create the optimal team; and how the building itself has been renovated to reflect the new ways of working.

Show notes, links and resources for this episode:
Paul Miller’s digital workplace predictions for 2019

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