Driving Stagecoach to the mobile frontline

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Featuring

Paul Miller
Paul Miller is Chairman and Founder of DWG. Also a writer and speaker on the digital future of work, he has given inspirational talks for Microsoft, IKEA, Google, Accenture and the IMF. His most recent book is Nature of Work – The new Story of Work for a Living Age

Featuring

Ricky is a Business Analyst at Stagecoach Group, and was the Project Manager responsible for the Blink Project.

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“We have limited touch time with our employees. It was very difficult to get communications and information out to the staff when you have such a limited opportunity to actually see them.”

– Ricky Sickelmore, Stagecoach

Awarded for Enabling the Frontline in the Digital Workplace of the Year Awards 2019, Paul Miller talks to the project manager for Stagecoach’s digital transformation, Ricky Sickelmore.

Stagecoach runs a network of buses and trams across the UK, and employs 25,000 people, the majority of whom are frontline workers. From an under-used, desk-orientated intranet to a much-loved mobile app, Ricky and his team have been able to deliver real benefits to drivers and engineers.

Paul and Ricky discuss the ingenious pilot, the lightning rollout, bringing your own device (BYOD) and the ripple effect of positivity on the organization as a whole.

Show notes, links and resources for this episode:
Digital Workplace of the Year Awards 2019
Website: Blink
Screenshots from Stagecoach's mobile app:
Incident reporting
Near miss report
Engineering posters
Latest news

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