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Digitally transforming two of the world’s oldest banks
Traditional banks are striving to remain relevant and to provide an experience that the new generation expects. New, tech-savvy players in the market appear to have the edge. So how are some of the oldest banks doing? Well, in fact they’re doing pretty well. Barclays’ Steven Roberts and Wells Fargo’s Christy Punch talk to Paul Miller about how the digital transformation came about; the unexpected benefits; and how, in the midst of all this technology, it’s still all about people.
“Any idiot with money can buy iPads and WiFi; but digital transformation involves people. How could we ever convince our customers about digital if our colleagues weren’t confident?”
– Steven Roberts, Barclays
Traditional banks are striving to remain relevant and to provide an experience that the new generation expects. New, tech-savvy players in the market appear to have the edge. So how are some of the oldest banks doing? Well, in fact, they’re doing pretty well.
Barclays was over 320 years old when it embarked on its digital transformation. Its initiatives, Digital Eagles and Digital Wings have taken the UK by storm. Wells Fargo, more than 160 years old, is also running several exciting digital programmes to enhance its banking experience.
The digital transformation for both organizations has done more than just improve processes and boost brand image; it has successfully educated and empowered its employees, customers and the wider community.
Steven Roberts, Strategic Transformation Director at Barclays, and Christy Punch, Product Manager at Wells Fargo, speak to Paul about how it all began and reveal how experimentation has been key to success. But with the nature of digital, nothing stands still for long – they share their focus and priorities for the next chapters in their amazing digital stories.
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Featuring
Paul Miller is Non-Executive Chairman and Founder of DWG. Also a writer and speaker on the digital future of work, he has given inspirational talks for Microsoft, IKEA, Google, Accenture and the IMF. His most recent book is Nature of Work – The new Story of Work for a Living Age
Featuring
Steven began his Barclays career 25 years ago and has since held a variety of roles in Operations and Change across a range of business and support areas, including most recently as Strategic Transformation Director.
Christy Punch is a Digital Marketing Consultant and Product Manager at Wells Fargo, providing strategic business management in enhancing the Wells Fargo intranet and collaboration platforms that support almost 300,000 team members across 40 countries.
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