Connecting the HSBC frontline in the days of COVID

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Paul Miller
Paul Miller is Chief Creative Officer and Founder of DWG, and has given many inspirational talks on the digital future of work, for Microsoft, IKEA, Google, Accenture and Harvard Business Review, and written three books. His latest book is Nature of Work – The new Story of Work for a Living Age


Kate Mayfield works for HSBC as Head of Delivery, Digital Fraud. She joined the bank to work on staff digital solutions, building and deploying technology solutions for frontline bank staff. Recently, she completed an assignment on agile operating model design and has just joined Fraud to work on delivery of anti-fraud initiatives for digital journ

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“HSBC has a culture of caring. I’ve seen that in practice writ large in the organization that the care for customers’ wellbeing and the care for the staff’s wellbeing were really up front and centre. And I think it paid off.”

– Kate Mayfield, HSBC

While it is standard practice to have continuity plans in place, COVID-19 rendered many of those plans unworkable in the wake of the global lockdown.

Paul Miller speaks to Kate Mayfield from HSBC about how the bank was able to react to the implications of COVID on its global workforce and customer base.

From rapid decision-making and a helicopter full of PCs, to helping its teams to combat stress and minimizing the risk to its customers, Kate shares HSBC’s story and how leadership and culture helped to unite the organization.

Digital Workplace Impact
is sponsored by Workgrid Software.

Workgrid’s Digital Workplace Platform is built to simplify the work day for employees by integrating with the core enterprise systems employees use each day, intelligently aggregating personalized and contextual tasks, approvals, critical information, and more – all into a unified experience.

Learn more about our sponsor – Workgrid Software.

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