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Can Knowledge Management save the world?
Knowledge Management (KM) played a vital role during the recent Zika crisis: the effective gathering and sharing of information by health professionals around the world had a material impact on restricting and treating the virus. It seems that, after some ups and downs for the field, KM is on the rise again. However, there is still some ambiguity over the term Knowledge Management, leading to debate as to what exactly it comprises. To demystify the terminology, Paul Miller talks to Giovanni Piazza and Microsoft’s Jean-Claude Monney, who define Knowledge Management in simple terms, outline its key components and tell us how to harness its true potential for maximum results.
“The digital transformation that we’re living through right now is exploding so fast and in so many areas that it’s difficult for people to understand all that is available.”
– Jean-Claude Monney, Microsoft Services
What is Knowledge Management, why does it matter and how big a difference can it make?
Knowledge Management (KM) played a vital role during the recent Zika crisis: the effective gathering and sharing of information by health professionals around the world had a material impact on restricting and treating the virus.
It seems that, after some ups and downs for the field, KM is on the rise again – and this time it is having a major impact on organizations across many sectors. However, there is still some ambiguity over the term Knowledge Management, leading to debate as to what exactly it comprises.
To demystify the terminology, Paul Miller talks to leading practitioners, Giovanni Piazza and Microsoft’s Jean-Claude Monney, who between them define Knowledge Management in simple terms, outline its key components and talk about the resulting benefits.
As we delve into more detail, we hear about the necessity of retaining knowledge in context, how to harness the true potential of KM, as well as which industries are leading the way and reaping the rewards.
Guests
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Featuring
Paul Miller is Chairman and Founder of DWG. Also a writer and speaker on the digital future of work, he has given inspirational talks for Microsoft, IKEA, Google, Accenture and the IMF. His most recent book is Nature of Work – The new Story of Work for a Living Age
Featuring
Giovanni Piazza has three decades of experience in the fields of Information Technology, Information Management and Knowledge Management, working for some of the best-known global companies, and, at the time of recording, for KPMG, as Head of Global Information
Jean-Claude Monney is a Knowledge Management (KM) thought leader and practitioner with 20 years’ experience leading company-wide transformation and spearheading the development of several knowledge collaboration platforms. Currently, he is leading Microsoft and its global workforce through a groundbreaking digital workplace transformation.
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