Member Insights: Adobe’s KM approaches including ServiceNow
Hosted by Nancy Goebel, Managing Director, Member Services and Content Producer Beth Gleba, Member Insights are DWG’s members’ only virtual lab where we come together to work through issues that matter in the digital workplace.
About this Member Insights
For our next DWG Member Insights session, we’ll be joined by Rosanna Stephens, Manager, Experience Insights & Knowledge, Digital Workplace Experience at Adobe.
Rosanna’s work is focused on delivering employee knowledge, search and insights experiences to foster decision-making in the workplace. She is driving the Employee Knowledge Management strategy and Enterprise Search strategy, while building a new Experience Insights capability from the ground up, including both qualitative (Qualtrics) and quantitative (Adobe Analytics) insights.
We’ll chat about this exciting work, including:
- getting a peek into this exciting knowledge management work at Adobe
- sharing tips, including balancing technological innovation and a deep empathy for human needs
- examples and ideas for leveraging platforms like ServiceNow and Coveo.
Adobe is a global leader in digital media and digital marketing solutions. Don’t miss this exciting session and opportunity to focus on knowledge management best practices.