“The one thing that I think is missing, is that we don’t necessarily have the emotional skills to navigate communication and collaboration, both in the physical workplace and the digital workplace.”
– Dr Lauren L Vargas, digital dragon wrangler
Loss, excitement, empathy, humanity. Before 2020, these words were seldom associated with work. But this year has seen a level of emotion in work like no other, and it has opened our eyes to the importance of emotional connection within the workplace.
Paul’s guest, Dr Lauren L Vargas, observed that business intelligence and emotional intelligence are key ingredients for digital maturity during her postdoctoral research. Since then, she has developed the framework “Take ‘CARE’ to be ‘CALM’”.
In this episode, Paul and L delve into this framework and explain how it applies to work, discuss the emotional impact of the virus on work, and share how we can move forwards to bring our best selves to work.
Show notes, links and resources for this episode: