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Episode: 77

Paul Miller’s digital workplace predictions for 2021

Paul Miller’s digital workplace predictions for 2021

“The future of the digital workplace is not more digital; that will happen as part of it for sure. The place it takes us to is a world of living systems that includes the digital.”

– Paul Miller, DWG

2020 was a year like no other. It was an unpredictable year filled with tremendous change and acceleration of digital transformation within organizations, with new ways of working, culture shifts and innovations emerging and strengthening as a result. As the world begins to prepare for our return to work in physical offices in 2021, Paul takes stock of the patterns and trends seen in 2020 and predicts how these trends will impact the digital workplace in 2021.

Paul Miller has been sharing his annual predictions since 2014 to spot patterns and trends that help create a line of sight for what’s coming in the year(s) to come.

In this episode of Digital Workplace Impact, DWG CEO and Digital Workplace Impact host Paul Miller chats to Nancy Goebel about his 10 predictions for the digital workplace going into 2021.

Show notes, links and resources for this episode: 

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View the blog post detailing Paul’s 10 predictions for 2021


Paul Miller, CEO and Founder, DWG

Paul Miller is CEO and Founder of the Digital Workplace Group (DWG), rated by the Financial Times in 2020 and 2021 as one of the UK’s leading management consultancies in digital transformation. He is a business and social entrepreneur. His latest book is ‘Nature of Work – The new Story of Work for a Living Age’ (co-authored with Shimrit Janes). His previous book, ‘The Digital Renaissance of Work: Delivering digital workplaces fit for the future’ (co-authored with Elizabeth Marsh), was shortlisted for the Management Book of the Year 2016 Award. Paul’s previous book, ‘The Digital Workplace: How technology is liberating work’, helped to popularize and explain the term “digital workplace”. Paul has given many inspirational talks on the digital future of work, for audiences at Microsoft, IKEA, Google, Accenture, Harvard Business Review, Cisco, European Commission, IMF, Adobe and Oxford University. He hosts the Digital Workplace Impact podcast.  

Paul hosted the pioneering internet radio show Digital Workplace Live is Executive Producer of the 24-hour global digital experience Digital Workplace 24. Prior to founding DWG, Paul was Founder and CEO of communications company The Empowerment Group; Publisher and Editor of social and digital innovation magazine “Wave”; and, in pre-internet days, co-founder of the Ideas Café salon. He lives in the Cotswolds in the UK and is a keen tennis player and long-time yoga practitioner.  

Nancy Goebel, Managing Director for Member Services, DWG

Nancy Goebel is DWG’s Managing Director for Member Services. In addition to heading up service delivery, she is responsible for member engagement, retention and growth. Nancy also sits on DWG’s Board of Directors.

Prior to joining the Digital Workplace Group, Nancy was an accomplished executive at JPMorgan Chase where she built and led a global team in designing and implementing an award-winning intranet. She also led digital enablement and business re-engineering initiatives.

Outside of work, Nancy is a wine maker, fundraiser, reiki practitioner and meditator.

Connect with Nancy on Twitter: @nancyatdwg or on LinkedIn

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