“When you’re talking about employees interacting with upwards of 30 systems a day, just to get their job done, things become frustrating and really complex for employees to navigate.”
– Brett Caldron, Workgrid
Intelligent digital workplace assistants (IDAs) are a rapidly growing trend, with more and more organizations implementing them to help increase productivity and efficiency in the workforce.
In this episode, Paul Miller talks to Brett Caldon, CEO of Workgrid, and Kevin Olp, author of DWG’s report “The Intelligent Digital Workplace Assistant: An introduction for digital workplace teams”.
Brett tells Workgrid’s story and, together, Kevin and Brett explain more about how IDAs work, share examples of how they are adding value to organizations, and outline the steps that digital workplace teams can take to begin their IDA journey.
Show notes, links and resources for this episode: