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Digital Workplace Impact

The podcast where Digital Workplace Group CEO and Founder Paul Miller investigates
and explores ideas, practices and people impacting the new digital worlds of work.

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Episode: 58

Is this the era of the intelligent digital assistant?

Is this the era of the intelligent digital assistant?

“When you’re talking about employees interacting with upwards of 30 systems a day, just to get their job done, things become frustrating and really complex for employees to navigate.”

Brett Caldron, Workgrid

Intelligent digital workplace assistants (IDAs) are a rapidly growing trend, with more and more organizations implementing them to help increase productivity and efficiency in the workforce.

In this episode, Paul Miller talks to Brett Caldon, CEO of Workgrid, and Kevin Olp, author of DWG’s report “The Intelligent Digital Workplace Assistant: An introduction for digital workplace teams”.

Brett tells Workgrid’s story and, together, Kevin and Brett explain more about how IDAs work, share examples of how they are adding value to organizations, and outline the steps that digital workplace teams can take to begin their IDA journey.

Show notes, links and resources for this episode:

The Intelligent Digital Workplace Assistant: An introduction for digital workplace teams


Featuring


Brett Caldon, CEO, Workgrid

Brett is CEO of Workgrid Software, a tech start-up and wholly owned subsidiary of Liberty Mutual Insurance. In an era of disruption and evolving customer and employee expectations, he is responsible for solving for emerging business needs by delivering innovative technology and software products to optimize the employee digital experience.

Prior to Workgrid, Brett was the Senior Director of Software Innovation and Application Delivery at Liberty Mutual. He joined Liberty in 2001 following four years as an IT Consultant with Keane, Inc. His career in technology has included assignments as a software developer, IT project manager, operations manager, director, and executive leadership roles in application design and delivery.

Brett holds a B.A. degree from Hartwick College and Masters’  certificates from American University and George Washington University. He lives in New Hampshire with his wife and two children.


Kevin Olp, DWG Research Associate and Consultant

Kevin is a DWG research associate, freelance consultant and business owner in the financial services industry. He has specialty in digital adoption, sustainability and change leadership. He worked previously as a digital workplace executive at Northwestern Mutual, where he sponsored the development and implementation of the company’s current intranet. He is passionate about the integration of diverse digital tools into a single, seamless experience for users, without constraints of time or location.

Kevin lives with his wife Cheri in Milwaukee, WI, US, where they are awaiting grandchildren from any one of their five adult kids.

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