“HSBC has a culture of caring. I’ve seen that in practice writ large in the organization that the care for customers’ wellbeing and the care for the staff’s wellbeing were really up front and centre. And I think it paid off.”
– Kate Mayfield, HSBC
While it is standard practice to have continuity plans in place, COVID-19 rendered many of those plans unworkable in the wake of the global lockdown.
Paul Miller speaks to Kate Mayfield from HSBC about how the bank was able to react to the implications of COVID on its global workforce and customer base.
From rapid decision-making and a helicopter full of PCs, to helping its teams to combat stress and minimizing the risk to its customers, Kate shares HSBC’s story and how leadership and culture helped to unite the organization.
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