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Digital Workplace Impact

The podcast where Digital Workplace Group CEO and Founder Paul Miller investigates
and explores ideas, practices and people impacting the new digital worlds of work.

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Episode: 57

100 people and no offices – the new normal?

100 people and no offices – the new normal?

“I feel very close to my DWG colleagues. In fact, I feel closer to some of my DWG colleagues than the people I used to sit next to in other organizations where I was physically present all of the time.”

– Louise Kennedy, DWG

Digital Workplace Group (DWG) has no offices. There were offices in London and New York until seven years ago – but people didn’t seem to choose to work there very often, so they were closed. Today, there are about 100 people across Europe and North America, who work anywhere and everywhere for the organization. Many find this curious and often ask questions such as “How do you do that?”, “Don’t you miss each other?” and “What’s it really like?”.

In this episode, Paul interviews two of his colleagues, Nancy Goebel and Louise Kennedy, about what it’s like to work for DWG and to work remotely.

Together, they discuss the culture and how it differs from working elsewhere, what the challenges can be in working remotely, and what large corporates can learn from this small organization.

Please note that this interview was recorded in February, before coronavirus was declared a pandemic.

Show notes, links and resources for this episode:

20 little lessons for successful remote working – based on (almost) 20 years’ experience at DWG


Nancy Goebel, Managing Director, Member Services, DWG

Nancy Goebel is DWG’s Managing Director for Member Services. In addition to heading up service delivery, she is responsible for member engagement, retention and growth. Nancy also sits on DWG’s Board of Directors.

Prior to joining DWG, Nancy was an accomplished executive at JPMorgan Chase, where she built and led a global team in designing and implementing an award-winning intranet. She also led digital enablement and business re-engineering initiatives.

Outside work, Nancy is an enthusiastic wine-maker, fundraiser, meditator, wife and mother of two.

Louise Kennedy, User Experience Consultant, DWG

Louise is a digital professional with 20 years’ experience delivering results based on user-centric design methods – previously having worked in a UX role on major intranet and web projects for clients including the BBC, ING, IKEA, 3M and UNHCR.

Combining the corporate world with a love of mountains, Louise is a keen yogi, rock climber and the founder of mountain adventure community, The Women’s Alpine Adventure Club.

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