Digital Workplace User Experience Consultant.

Working with DWG

DWG is a fascinating place to work because it combines flexibility, transformational work and a creative experience with hard work and powerful results that clients and colleagues love.

If your skills match our needs, you will work with a team of 50 people, mainly in the UK, Europe and the US. DWG is made up of a small group of central employees plus a circle of highly qualified freelance suppliers in specialized fields, whom we work with regularly. We run DWG as a networked organization, making full use of the latest online communication tools and web conferencing.

Read about one of our User Experience Consultants

Freelancer/Contractor Opportunity

Digital Workplace User Experience Consultant

As a DWG Usability Consultant you will:

• contribute to proposals by designing methodologies that meet client briefs and objectives
• lead engagements with our clients, defining overall approach and outputs, as well as work as part of a wider team delivering against previously defined methodologies
• conduct user research (interviews, surveys, sentiment analysis and persona development)
• assess intranet and digital workplace design through expert review
• assess usability through task creation and user observation
• design and facilitate card-sorting and tree-testing exercises and report back on findings and recommendations
• define and create draft wireframes to articulate design concepts and recommendations
• advise clients on intranet and digital workplace usability
• facilitate stakeholder workshops as part of discovery, insight and alignment gathering
• benchmark clients using our established models, review benchmarking analysis of others and be reviewed by other DWG freelance consultants as part of our stringent quality control process
• provide written assessment reports with strong recommendations for improvement, based on experience and external landscape
• deliver inspiring presentations of findings and recommendations to DWG clients and members, either remotely by web conference or in person
• support and develop DWG’s benchmarking methodology and consultancy offerings
• occasionally author expert blog posts and/or original research reports in your specialized field
• lead learning sessions at DWG member meetings, both face to face and online.

Personal attributes

We are a very supportive team and a pretty friendly bunch of people. Between us we have hundreds of years of experience to share and are happy to do so. There’s usually someone around who can help, but we also have very high standards and expect the best.

To be part of this team you need to be:

• immediately authoritative in your area and able to elicit co-operation across a broad spectrum of clients, consultants and stakeholders
• able to build relationships and rapport across a wide range of clients
• a great presenter, able to engage with the audience, create rapport and draw on experience, practical examples and case studies to address questions and challenges
• exceptionally well organized, detail oriented and quality driven
• able to work under pressure and to deadlines
• a team player and happy to share expertise with others on your project team
• able to develop strong virtual working relationships across our globally diverse team
• self-sufficient in how you work and at supporting your own technology
• a natural communicator in English, both to share project progress and ask for help, at all the right times
• flexible in your working style – remote work day-to-day with periodic travel as needed
• have excellent writing and presentation skills and an excellent telephone manner
• an advanced user of basic MS 365 suite, e.g. Word, Excel, Project.

Professional attributes

To join us you will need:

• 7+ years of experience as a usability specialist in a business environment, at least 3 years within corporate intranets
• Bachelor’s or Master’s degree in Human Factors, Cognitive Science, Information Design or related field
• thorough understanding of best practices in web design and user interface/information architecture conventions
• strong knowledge of task analysis and heuristic analysis
• experience with accessibility standards
• practical experience with formal and informal usability testing techniques
• previous experience of working with FT500/Fortune 1000 organizations, either from within or as clients.

Note: Please include a portfolio or case studies with your application