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“We have to connect that customer experience through the data we have to create that personalized content and experience, whether it's about product offering or about servicing. It's really about maniacally focusing on that customer need so that we can drive the brand loyalty we need.”
- Neeru Arora, SVP, CIO for Volkswagen Financial Services North America
The career progression of a digital workplace professional rarely follows a linear path.
Trusting yourself, taking risks and being a curious learner are just some of the tips that Neeru Arora, SVP, CIO for Volkswagen Financial Services North America, shares, going on to explain how these have guided her career progression through her ‘head, heart and hands’ model.
This episode of Digital Workplace Impact explores Neeru’s career progression from intranet manager to CIO as well as delving into her experience of leading through the pandemic and focus for the digital workplace of the future.
As we emerge from the pandemic and what have been a transformational few years, this powerful conversation provides a window into the digital landscape for Volkswagen Financial Services North America over the next three years, looking into the complexities of hybrid working and what it means to have a ‘maniacal’ focus on the connected customer and colleague experience.
Show notes, links, and resources for this episode:
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