Consulting case studies

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Digital workplace case studies

Examples of powerful partnerships in action

Digital workplace case studies - DWG

Digital workplace consulting stories

DWG’s consulting arm helps large organizations define and implement strategies around the broad digital workplace and specific elements thereof.

The case studies in this section demonstrate common themes of our consulting projects.

Learn more: Overview of DWG services


CASE STUDY: Intranet metrics strategy

How DWG helped a large power company identify intranet
KPIs and implement a framework for actionable metrics

Questions the client needed help with answering were:

  • What was the current state of their metrics and KPI performance?
  • How could they make the data work better for them?
  • What was the strategy that should be driving a future approach?
  • What were the specific metrics and KPIs they should be monitoring? And why? And how?

Key elements:

  • Internal discovery
  • External insights
  • Metrics framework
  • Implementation plan

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CASE STUDY: Enterprise collaboration strategy

How DWG helped a global financial services company use data and expert insights to develop a collaboration strategy

Questions the client needed help with answering were:

  • What was good about their current collaboration platform?
  • What could be improved?
  • What were other organizations doing to drive forward their own digital workplace agendas?

Key elements:

  • Usability evaluation
  • User research
  • Collaboration evaluation
  • Innovation lab

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CASE STUDY: Social intranet strategy

How DWG helped a mission-driven nonprofit collect insights and craft a user-focused roadmap

Questions the client needed help with answering were:

  • How could the intranet support its strong culture of community, while operating a results-only work environment?
  • What social technologies could enable further collaboration and knowledge sharing?
  • What path should it take to move to an improved social intranet?

Key elements:

  • Internal discovery
  • External insights
  • Business requirements
  • Strategic roadmap

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CASE STUDY: Consolidating to a global intranet

How DWG helped a large financial institution build a new user-friendly intranet navigation

Questions the client needed help with answering were:

  • What could it learn from other organizations that had embarked on a similar journey?
  • How could it best work with the large and diverse community of stakeholders needed to make the programme a success?
  • How could it meet the needs of such a large, diverse organization within a single platform?

Key elements:

  • Internal discovery
  • External insights
  • User personas
  • Information architecture

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CASE STUDY: On-demand digital workplace expertise

How DWG helped a global consumer goods company with as-needed input on digital workplace strategy

Questions the client needed help with answering were:

  • As new needs emerged, how could they be sure they were heading in the right direction with their decisions?
  • How could they ensure that the skills and knowledge of their team were up to date with the latest intranet and digital workplace thinking?
  • How could they streamline the process of working with an external partner?

Key elements:

  • Metrics consulting
  • Usability masterclass
  • Collaboration workshop

Read the full case study