A focus on usability is essential to drive adoption and reap the ROI benefits of an effective digital workplace

• Flexibility: content anywhere, anytime on any device.
• Coherence: providing clear user journeys and consistent behaviour and presentation.
• Speed: creating a responsive service, with rapid interactions.
• Synchronicity: expansive networks of real-time data.

Strategies for delivering a realistic and usable solution:

• Research: detective work and feedback to identify key needs and expectations.
• Design: iterative development of reusable specifications for interfaces.
• Evaluation: observation to ensure the continuous evolution of online services.

Your users expect Facebook + Twitter + Google

“Intranet users have come to expect the same experience internally as when browsing the web.

Failing to meet these expectations can only lead to disengaged employees and unsuccessful projects.”

Lisa Pratt, Clerkswell

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