Usability & design

A focus on usability is essential to drive adoption and reap the ROI benefits of an effective digital workplace

• Flexibility: content anywhere, anytime on any device.
• Coherence: providing clear user journeys and consistent behaviour and presentation.
• Speed: creating a responsive service, with rapid interactions.
• Synchronicity: expansive networks of real-time data.

Strategies for delivering a realistic and usable solution:

• Research: detective work and feedback to identify key needs and expectations.
• Design: iterative development of reusable specifications for interfaces.
• Evaluation: observation to ensure the continuous evolution of online services.

Your users expect Facebook + Twitter + Google

“Intranet users have come to expect the same experience internally as when browsing the web.

Failing to meet these expectations can only lead to disengaged employees and unsuccessful projects.”

Lisa Pratt, Clerkswell

Recent resources on strategy & governance

• Inside the cocoon: How Nationwide ran a tightly focused intranet transformation project

  

  With the case for a new intranet made following a series of DWG benchmarks in 2013, Nationwide set about a transformation project that would focus closely on content, usability and governance, and would subsequently vastly improve its benchmarking standings. In ...

• Has gamification become normalized in the digital workplace?

  

  Back in 2011, I wrote a blog post which looked at whether gamification was going to be just a passing fad or become a permanent feature in the digital workplace. At the time, the term gamification – effectively the use ...

• Five key approaches for a successful integrated digital workplace

  

  When most organizations develop a digital workplace strategy, or design an intranet which seeks to be a “front door” to that wider digital workplace, they are almost always seeking to create a more integrated experience of disparate systems, data and ...

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