Search & findability

Findability is the ability to easily locate and retrieve desired content and people by intranet users.

Findability tools include effective search, user-focused information architecture, indexes, breadcrumbs, and quick links
The information architecture of an intranet is important in supporting information discovery, but is limited
to intranet content.
The digital workplace should be able to encompass all of the information assets of the company, and this is where enterprise search is taking center stage.

Effective enterprise search is now a must have!

Less than 20% of organization’s information is in structured databases

The ability to quickly find what one needs in both the structured and unstructured repositories has moved from “nice to do” to “need to do” in order to facilitate decision-making and improve customer responsiveness.

There is considerable interest in leveraging enterprise text search software to search structured databases, integrate the results with other sources, mine unstructured repositories for numerical information and present the results graphically to aid decision making.

Recent resources on search & findability

My 10 digital workplace predictions for 2020

I’ll start with a story that for me reveals how profound the changes currently encircling the world of work (both digital and physical) are. In September 2019, I gave an address at the Washington, DC headquarters of DWG member and client, ...
Six success factors for a personalized intranet

Good personalization, like good design, should be so well-embedded that you don’t notice it. Our personal digital lives wrap around us in a cocoon of personalized and customized content and services. It may not always seem immediately obvious, but our ...