Search & findability

Findability is the ability to easily locate and retrieve desired content and people by intranet users.

Findability tools include effective search, user-focused information architecture, indexes, breadcrumbs, and quick links
The information architecture of an intranet is important in supporting information discovery, but is limited
to intranet content.
The digital workplace should be able to encompass all of the information assets of the company, and this is where enterprise search is taking center stage.

Effective enterprise search is now a must have!

Less than 20% of organization’s information is in structured databases

The ability to quickly find what one needs in both the structured and unstructured repositories has moved from “nice to do” to “need to do” in order to facilitate decision-making and improve customer responsiveness.

There is considerable interest in leveraging enterprise text search software to search structured databases, integrate the results with other sources, mine unstructured repositories for numerical information and present the results graphically to aid decision making.

Recent resources on search & findability

Tech hubs, taxonomies and chatbots: four more takeaways from DWG24

During 2020 many events have pivoted to being virtual. While most of us miss in-person conferences and workshops to some extent, digital conferences and festivals have helped to bring the global digital workplace and intranet community together, to share knowledge ...
Meeting the findability challenge in Office 365

The rise of Office 365 in recent years is unquestionable. More and more organizations are moving their content and applications to the cloud and, with that, findability has become a more and more pressing issue. Moreover, the complex feature set of ...