How – and why – to launch a corporate podcast
A podcast about podcasts! Paul Miller finds out how Nationwide Building Society launched its corporate podcast as an internal communications channel. Starting with a six-month pilot, the objective was to uncover and amplify some of the usually quiet employee voices. Tune in, be inspired and find out what the future holds for podcasts within the…
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What role does the digital workplace play in customer experience?
In the past couple of years digital workplace teams, HR professionals and internal communicators have become more interested in the concept of “employee experience”, a high-level term that emphasizes the importance of all the touchpoints the workforce has with their employer. Obviously, the digital workplace can have a significant impact on employee experience. The term…
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Digital Workplace Leader of the Year 2019 – Category Winners
At DWG, we get excited about passionate people in our industry. So much so that, in 2017, we decided to create an industry award so that we could share our excitement and reward exceptional digital workplace leaders. In 2019, the Digital Workplace Leader of the Year was awarded to Marc Bramoullé for his leadership of…
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Latest podcast – Inside Adobe and GE: Natural worlds of work
As new generations come through; as people seek purpose (and passion) in their work; as the consumer’s voice becomes more and more powerful – is the organization moving from a mechanistic view to a natural, living system view? Listen to this enlightening conversation unfold as Paul and his guests discuss topics such as human-centred design,…
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Chatbots: Why small is beautiful, with Douglas Pamplin
Douglas Pamplin managed the rollout of BNY Mellon’s internal chatbot in July 2017. Since then, they have resolved more than 174,000 queries without the need for a human behind the help desk. How so? They started small; they identified the specifics that would simplify their processes and they perfected them. Follow the conversation as Douglas…
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10 ways to combat the dark side of working from home (when life is imploding around you)
To mark Mental Health Awareness Week, which runs in the UK from May 13-19, our Director of Knowledge, Shimrit Janes, shares her experiences and coping mechanisms for working flexibly from home when life around you suddenly implodes. I love working from home. Truly love it. I call it my “hermit mode”. As well as…
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Human + Machine – with Accenture’s visionary leader Paul Daugherty
In reaction to the dystopian view of AI and unwilling to accept it, Paul Daugherty and H James Wilson set about researching and writing Human + Machine: Reimagining Work in the Age of Artificial Intelligence. Written as a guide to help people make informed decisions and plan for the future, Paul Daugherty talks to Paul…
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Help us define the State of the Digital Workplace: Take the 2019 survey!
The digital workplace continues to evolve at a rapid pace and it’s never been more important to understand where we are now, as well as where we are heading. The growth of interest in improving the employee experience, the continuing adoption of Office 365, plus the expectations of users mean that understanding the digital workplace…
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DWG’s 10 most popular blog posts in 2018 spanning intranet and digital workplace topics
As a new year draws close, we tend to reflect on the past 12 months, as well as look forward to the coming year. Here at DWG we’ve had a really action-packed 2018 with our ever-popular member meetings, ground-breaking research programme, increasingly popular Digital Workplace Impact podcast, highly successful Digital Workplace Experience conference, 30 or…
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From caterpillar to butterfly: How Nationwide made the case for intranet transformation
Within the space of three years, Nationwide climbed from near the bottom of Digital Workplace Group’s benchmarking tables (2013) to almost top (2016). In this new blog post series, we look at how the Nationwide team guided their organization through the transformation from caterpillar, through cocoon, to butterfly. The Very Hungry Caterpillar is a beloved…
Blog How digital is your nation?
Our guests in this (slightly unusual) episode of Digital Workplace Impact, are both involved in innovative, global initiatives that challenge the current way of thinking. These two young, ambitious leaders offer their perspective on digital government – outlining the current situation, how governments will need to evolve and asking whether the nation state will even…
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Eight key themes from the Digital Workplace Executive Forum, June 26–27, 2018
At a recent Digital Workplace Executive Forum, hosted by DWG and Avanade, senior executives from major private and public sector organizations immersed themselves in the trends, challenges and opportunities of the evolving digital world of work. Here are eight key themes that arose in the discussions among these senior digital workplace executives: 1. Helping people…
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