Winner of Digital Leader of the Year 2018: Aaron Kim, RBC Royal Bank

At DWG, we get excited about passionate people in our industry. So much so, in 2017, we decided to create an industry award so that we could share our excitement and reward exceptional digital workplace leaders. In 2018, it was RBC Royal Bank’s Aaron Kim who stepped up to the podium at the DW Experience…

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If only fixing our culture was as (comparatively) straightforward as rolling out Office 365

One of our large consumer manufacturing clients has a terrific digital transformation agenda for “Workplace 2022” with a robust technology roadmap, active leadership support, highly capable people across the world – and it’s firing on all cylinders. But there is a block. The organization’s culture is resistant to change, silos run deep and habits of…

Blog Collaboration Digital workplace
How can I know if my organization is ready for digital working?

We’ve all been there. You hear about a new app intended to help you change your habits. You download it to your phone. It’s life-changing for a few days, or even weeks. “This is it,” you marvel, “my life is changed forever!” Then you miss a day. Then a week. And, before you know it,…

Blog Collaboration Digital workplace Research reports Strategy & governance
7 ‘protips’ for digital workplace professionals from a video gamer

Have you heard? Video games aren’t just for kids any more; the average gamer is 35 years old. They’re not even just for men; 48% of gamers are women. And get this: they’re also not just for the lazy and unemployed; 70% of gamers are high-level executives, including CEOs. CEOs! The people in charge! But…

Blog Collaboration Digital workplace Metrics & measurement Usability & design
How ideation is evolving in the digital workplace

An ideation programme, process or initiative can be a fantastic way to surface some very smart ideas from your employees. If an employee’s brainwave is implemented as a project, it can deliver great value through cost savings, improved client service and the introduction of new offerings. Other softer benefits can be employee engagement and helping…

Blog Collaboration Digital workplace
What is the first step towards evidence-based intranet success?

Pssst, guess what… I know the secret of making good intranets. More than that, I’ve just gone and proved it with science and numbers. This is it. I know the secret of how to manage intranets successfully. Usability – where it succeeds or not So, let’s wind back a bit. You are sitting watching a…

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Dissecting Deloitte’s digital workplace thinking: a focus on culture and talent

Deloitte has fairly regularly waded into the digital workplace waters and offers a perspective that is mostly about organizational culture and management. Deloitte’s main public digital workplace diagram is perhaps more interesting than useful. Over the past few years, Deloitte has fairly regularly weighed into the public dialogue about the digital workplace but because Deloitte’s…

Blog Collaboration Digital workplace Internal communications ROI & Business Case Strategy & governance
My 10 digital workplace predictions for 2016

Before I write my annual digital workplace predictions, I like to look back to evaluate how I think my previous year’s forecast performed. In 2014, I gave myself a “not bad” 7 out of 10 in terms of accuracy and, having now looked back over my 2015 predictions, the good news is I haven’t slipped…

Blog Collaboration Digital workplace Metrics & measurement Search & findability
Why we really hate email, and implications for future digital workplaces

Email forces us into constant task switching and is inefficient by design. But these particular weaknesses shine a light on the future of digital working and where vendors and experts can lead us. Ugh. We all hate email… am I wrong?! The scourge of the modern workplace. Experts create extensive systems to help people deal…

Blog Collaboration Content management Digital workplace Usability & design
Decoding Avanade’s digital workplace approach and language

Avanade, the joint venture between Accenture and Microsoft, has done some solid thinking around digital workplace management. This article articulates the strengths behind their approach and highlights a few quirks that digital workplace leaders need to understand. Okay. I’m not gonna pull any punches here. I’m gonna be totally honest and tell you that Avanade’s…

Blog Collaboration Digital workplace ROI & Business Case Search & findability Strategy & governance Usability & design
Everybody please stop saying “social collaboration”

The phrase “social collaboration” confuses more than it clarifies and, in fact, hides more specific purposes of using enterprise social software. Digital workplace professionals should avoid the term and focus on more targeted business benefits of using social tools. I’m not trying to be rude (it just comes naturally) I know this post might ruffle…

Blog Collaboration Digital workplace HR intranets Internal communications ROI & Business Case Strategy & governance Usability & design
Do you have a Chief Employee Experience Officer (CEEO) leading your digital workplace?

Two common success factors for digital workplace projects are: 1) cross-functional teams that work across/against organizational silos; and 2) a focus on the user experience. So why not restructure the organization to incorporate these approaches? Large organizations are struggling to keep up If you read the kind of news I do, you get the sense…

Blog Collaboration Content management Digital workplace HR intranets Internal communications Strategy & governance Usability & design