More and more people are making the shift from managing intranets to managing broader digital workplace programmes, but it’s unlikely someone will just hand you this new gig. In this article we’ve outlined seven tactics to help you move the needle.
In my previous post I looked at what it takes to make the shift from intranet to digital workplace management in terms of skillset and mindset. So, we know what it takes, now let’s talk tactics for making the shift.
After all, no one is going to hand you the digital workplace management role on a plate.
I recently had the pleasure of co-presenting at the Intranet Now conference with one of the pioneers of the digital workplace, Kate Simmons of Allen & Overy. There are a few things that really stayed with me from Kate’s story of her and her team’s progression from intranet to digital workplace focus.
One of them is her team’s motto: “Drip, drip, drip”. It’s how they reminded themselves that a new team mandate, let alone a new digital workplace, wasn’t going to happen overnight and that they needed to continually find ways to promote the vision and gain buy-in.
Another is her sage advice: “Don’t ask permission; ask forgiveness”. It’s a theme I’ve seen repeated among the digital workplace trailblazers I spoke to as part of DWG’s research on Becoming a Digital Workplace Leader: the big shift from intranet management.
The digital workplace vision is fundamentally disruptive, potentially transformational, and intranet managers stepping up to a broader leadership role within it will need to be prepared to challenge the status quo at times.
With all of this in mind, here are seven tactics to start putting into action now:
Start the dialogue
As a first step, start a dialogue about the digital workplace in your organization. That could mean starting an online community, presenting at key meetings or informal chats with stakeholders. Monitor trends and best practice in the industry and articulate what the term “digital workplace” means, so you become the go-to person for questions about digital ways of working. Even just getting the mandate to open the discussion can be a great starting point.
Articulate the vision
It’s not enough to assume that everyone is just going to “get” the digital workplace. What will really capture people’s attention? Use simple eye-catching visuals, tell stories and, crucially, find out what terminology works in your organization.
Make the business case
Be business rather than technology focused right from the start. See technology as a “golden thread” that can run right through the organization enabling all aspects of the business – and make a clear case for how this will happen. Identify key business challenges and priorities, translate these into tangible business requirements based on how people work, and then align technology with these needs. Draw on great examples from other organizations.
Get stakeholder buy-in
Getting buy-in from stakeholders for both the intranet and digital workplace can be hard work. Start early and start where there is the least resistance. Get to know senior execs’ key objectives and challenges, their perspectives on digital, and the data and metrics that matter to them. From this, you can establish powerful ways in which a unified digital workplace can support them.
Establish a steering group
Whether you’re starting out in an intranet team firmly rooted in Communications or you have managed to establish an independent digital team, the digital workplace programme will be one that calls for cross-functional involvement in order to succeed. You may be able to use the intranet steering group as a starting point to begin the dialogue, articulate the vision and make the business case; but ultimately a much wider group of stakeholders will be needed.
Focus on employee experience
Instead of talking yourself blue in the face about digital workplace benefits, focus on employee experience and how digital tools can make this better. Talk to users, watch them work and get to know their frustrations. This will reveal opportunities where digital can improve productivity and engagement, and provide a steer on where to start with digital improvements.
Be prepared for when opportunities come along to wave the digital workplace banner. Sometimes this can happen during a reorganization, when a new senior executive comes on board or when a strategy review leads to a new direction.
There’s no doubt that getting a digital workplace programme off the ground will take a senior-level mandate for change, but getting to that point may be a long journey and teams need to employ a range of tactics to position themselves for advancement and be ready to leverage opportunities to progress the digital workplace agenda.
This represents an exciting, if challenging, opportunity for those in intranet and related professions to step up and lead in the digital world of work.