Thanks for visiting the Digital Workplace Group (DWG) website. You'll see this post may refer to the "Intranet Benchmarking Forum (IBF)," the "Digital Workplace Forum (DWF)" or "IBF Live." But that doesn't match our website name!
In a nutshell, we merged IBF and DWF into one service and changed our name to "Digital Workplace Group." The new name represents the broader set of services we've grown to offer, beyond an original focus on just intranets. We also changed the name of our monthly webinar from "IBF Live" to "Digital Workplace Live."
Although we've relabelled things, we're proud of our decade+ history and have left this page intact. Enjoy your time on our site and please contact us with any questions or comments.
How many times have you heard that said? If I had a pound for every time an intranet manager quoted their users saying this – I’d be a rich woman…
But what makes enterpise search such a challange?
A recent report by KMWorld describes some of this challange as…
"Unlike Web search, enterprise search makes different demands on an information access platform: for better accuracy;security; more formats; more reporting tools; more language understanding; and better interaction design."
Users want it like ‘Google’ – but they want it to cover everything that might be stored in the enteprise, whatever the format, they want the results to provide the most relevant and up to date results first (and it probably wasn’t indexed very well in the first place!).
At IBF we’re currently looking at the biggest ‘pain points’ for our members in the area of search in readiness for our Qtr4 member meetings. One mentioned frequently is…
One consistent challenge seems to be that the ‘management’ (or budget holder) doesn’t buy into the notion that search is an iterative process. A common refrain is (guess what) “We implemented Google. Are we there yet?”
- How do we dispel the myth that plugging in tool solves all search woes?
- What are the best metrics to manage/monitor search quality and satisfaction?
- Now that we’ve got [insert search engine], what should we do to deliver high performing intranet search? (i.e., quality, efficiency, findability, etc.)
- Now answer the question on a must-do basis – where and why do we need ongoing resource in this area?
- How do you achieve management buy in to resource this?
On this last point, Martin White, an industry recognised expert and author in this area suggests the size of the team that should be in place behind GOOD search…
"But the hard work only really begins once the search software has been implemented. On a regular basis search logs have to be analysed…. In larger organisations there may be 10,000 searches a day there may need to be a team of three or four people working behind the scenes"
How many organisations really take resourcing search that seriously? Yet search is often the most frequent complaint from users
For more on this, Martin’s book on Making Search Work is a highly recommended read
More pain points next week…