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In a nutshell, we merged IBF and DWF into one service and changed our name to "Digital Workplace Group." The new name represents the broader set of services we've grown to offer, beyond an original focus on just intranets. We also changed the name of our monthly webinar from "IBF Live" to "Digital Workplace Live."
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Whilst migrating content to a new CMS at Boots – some little gems came out of the woodwork.
One which had previously been hidden in the Manfacturing intranet was called ‘All ideas matter’, a scheme for employees to submit ideas to improve processes or save money. It wasn’t a complicated intranet or web based application – just a clever idea which used the intranet as a key tool.
An important part of employee engagement is the ability for employees to feed ideas and comments into the company – and the company being seen to listen. At Boots the ‘All ideas matter’ scheme uses the intranet to publicise the scheme and explain the process involved. Ideas received are filtered through an initial editorial panel and then potentially good ones are considered by a panel of relevant experts and managers. Good ideas are implemented, and if significant savings are made there were even financial rewards for the individual. All ideas submitted received acknowledgement and feedback.
Across the manufacturing and Head Office areas at Boots the intranet was seen to be a key tool for this – with a simple online form available for people to use to submit an idea.
If you have an ideas scheme – is it using the intranet? If you don’t and would like to start one have a look at the Ideas UK web site http://www.ideasuk.com/
About the author
Nancy Goebel is DWG’s Managing Director for Member Services. In addition to heading up service delivery, she is responsible for member engagement, retention and growth. Nancy also sits on DWG’s Board of Directors.
Prior to joining the Digital Workplace Group, Nancy was a accomplished executive at JPMorgan Chase where she built and led a global team in desigining and implementing an award-winning intranet. She also led digital enablement and business re-engineering initiatives.
Outside work, Nancy is a wine maker, fundraiser, meditator, wife and mother of two.
Connect with Nancy on Twitter: @nancyatdwg or on Google +.
Scott Annan
This is a great idea. I like the idea of using the intranet – which is traditionally a “broadcast” medium for collaboration instead. I think that the recognition program is great additional incentive to build awareness and contributions.
Do you have any results on the number of ideas that were generated, and anticipated or real cost savings that came from those ideas? This would be a great case study.
stephane lee
Our customers are doing just what you say.
Yesterday a marketing director asked us to set up a Feedback2.0 space to gather innovative ideas for the fields rep for a HR coaching company.
A few weeks ago, a MIS got all the stall to tell her how they wanted the next ERP software to be…
In your post, you mentionned a product, so I feel free to mention Feedback2.0, which is a very straightforward approach to community feedback.