Large corporate intranets serve diverse audiences and support multiple goals. They often comprise sites, pages, documents and applications used by unconnected groups and individuals. Often they have evolved with little control, reaching mammoth proportions.
Against the backdrop of this environment, employees struggle to get to the content and functionality they need for their day-to-day work. Time is money, so if we can reduce the time users spend looking for tools and information on the intranet, we maximize investment in them.
In this paper we set out the steps to developing an intranet IA using user-centred design (UCD) techniques, starting with why it is so hard to find an intuitive IA, and key success factors.
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About DWG research
The Digital Workplace Group (DWG) carries out research into best practice in intranet and portal deployment. Covering the hottest topics in the intranet world, the studies we undertake are rooted in practical examples from among DWG member organisations as well as leading non-member companies. The results of this in-depth research act as a basis for decision-making, a source of ideas, and the basis for rich interactions between participants at DWG meetings. Generally, members are given exclusive access to our findings, although we do from time to time make a report available to non-members for a fee.