Contents of the FREE SUMMARY
This research report considers what should be measured across the intranet estate, and which metrics are useful and important for intranet managers.
It describes strategies for justifying and managing intranet measurement. And it looks at how metrics can be turned into actionable insight, by understanding the goals and benefits of services within the intranet, making decisions and setting targets. The report contains three case studies from the UK Ministry of Justice, Maersk Lines and Thoughtfarmer.
Cost: This executive summary is free to members and non-members. Please refer to the DWG Research Terms & Conditions of Usage before download.
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About DWG research
The Digital Workplace Group (DWG) carries out research into best practice in intranet and portal deployment. Covering the hottest topics in the intranet world, the studies we undertake are rooted in practical examples from among DWG member organisations as well as leading non-member companies. The results of this in-depth research act as a basis for decision-making, a source of ideas, and the basis for rich interactions between participants at DWG meetings. Generally, members are given exclusive access to our findings, although we do from time to time make a report available to non-members for a fee.