“If an organization hasn’t thought about what success means, then they’ll never be able to measure their way towards it.”
– Chris Tubb, intranet and digital workplace consultant
The digital workplace encompasses a number of tools and services, all of which are measurable. However, measuring their impact on overall business objectives is a much more complex task.
In this episode, Paul Miller is joined by two pioneers (and DWG colleagues), Andrew Marr and Chris Tubb, who understand how progress and performance of digital workplace initiatives can be measured meaningfully. They share best practice, showcase forward-thinking organizations and explain how to avoid falling into the trap of measuring for the sake of measuring.
And, as the digital workplace becomes smarter, we ask whether more intelligent metrics are a blessing or a curse.
Show notes, links and resources for this episode:
BNY Mellon – Winner of the Digital Workplace of the Year
Measuring the digital workplace